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FAQ - Frequently Asked Questions

  1. WARRANTY
  2. PetDesign.pl? Who are we?
  3. Who can use PetDesign.pl?
  4. Where are you located and how will you deliver product to my location?
  5. Is it safe to order online through the site?
  6. I'm a new user and I'm not able to view the prices or product deatils, why?
  7. How do I register?
  8. What is the minimum order?
  9. How long does it take to process an order?
  10. What are the return Policies?
WARRANTY
The warranty covers all normal usage and does not cover abuse or improper usage. PetDesign.pl warrants the leather and nylon against splitting or tearing under normal conditions of usage for a period of 6 months from date of delivery. This warranty does not apply to discoloration or colour variation of leather, which results from spills of paint, dye, ink, acid or other substances, or from extensive exposure to direct sunlight, rain or snow. Furthermore, the warranty does not cover damage by rough or sharp objects nor does it cover fragile parts including stones, studs or beads. This warranty is available for PetDesign.pl products.
PetDesign.pl? Who are we?
PetDesign.pl is a designer and manufacturer of finest quality pet products: leashes, collars, harnesses, whips and training leads for dogs and cats.
Who can use PetDesign.pl?
PetDesign.pl is a business to business service. PetDesign.pl is available to qualified retailers throughout Europe. These retailers can be wholesalers, pet stores, breeders, groomers, online pet stores, and many more.
Where are you located and how will you deliver product to my location?
PetDesign.pl is headquartered in Bydgoszcz, Poland. The products are shipped via Masterlink and take from 3 to 6 business days to be delivered (depending on the location). The shipping costs are always added to the order and depend on the place of delivery.
Is it safe to order online through the site?
Yes, it is very safe and we have taken numerous steps to protect the privacy of your information. Only you will be able to access your buying histories and we will never share with or sell this information to any third party.
I'm a new user and I'm not able to view the prices or product deatils, why?
You need to be a registered user in order to look at detailed pricing information, for which, you should be in pet products business (wholesaler, pet store, pet groomer, or similar business). You should also have a valid Tax Identification Number and must be ready to fax or mail it to us, if requested. We do not want the end consumer to look at the pricing. This is a wholesale site and we would like only business professionals to navigate through our site.
How do I register?
You may log in online by clicking on register and filling in the registration form, or you may fax or e-mail us detailed information (company's name, representative's name, company's address, Tax Identification Number, contact: phone, fax, and e-mail) and we will send you login and password which enable you to check the price-list and catalogue with all the products.
What is the minimum order?
The minimum/testing order is 100 Euro.
How long does it take to process an order?
Order processes immediately after you submit your order. Usually it takes about ten to fourteen business days* to have an order ready prior to shipment. *In times of intensified production, it may take up to 21 days to send an order.
What are the return Policies?
You may return purchased items within 7 days of receiving your order for a full refund, less shipping and handling. PetDesign.pl will accept exchanges for defective products up to 6 months after you have received your order. After 6 months, all the items will be analysed individually according to the company's warranty policy. Special order items, not included in the company's regular offer, are not subject to return or exchange.